Mansion Athletics is a completely online shopping website that includes all types of sports equipments that you need. Have a look at the Mansion Athletics reviews which says a lot about how this online shopping site will work for you.
Mansion Athletics is an online store which deals in extensive range of products related to sports. They have a wide variety of products on the following categories: Apparel, Archery, Badminton, Baseball and Softball, Basketball, Bowling, Boxing, Camping, Cheerleading, Coaching, Cricket, Cycling, Dance, Equestrian, Exercise, Facilities Management, Fitness, Football, Games, Gifts, Golf, Gymnastics, Hiking, Hockey, Lacrosse, Martial Arts, Physical Education and Recreation, Physical Therapy, Platform, Playscapes, Racquetball, Rugby, Running, Skating, Snow Sports, Soccer, Special Populations, Sports Medicine, Squash, Strength Training, Swimming and Water Sports, Table Tennis, Tennis, Toys, Track And Field, Volleyball, Weight Lifting and Wrestling. They proclaim to have a superior collection of all the sports items you are looking for.
There is a huge collection of variety of items available at the Mansion Athletics Online Store. All the physical education teachers, coaches, athletes, dads and moms would find whatever they are looking for at Mansion Athletics at reasonable prices. But they need to improve highly on the following areas to sustain in the market and become successful:
- Delivery failure – Many a times a number of customers have complained on the product they have ordered from Mansion Athletics not being delivered on the time promised. A lot of difficulties and discomfort have been faced by the customers of Mansion Athletics as lot of their plans and programs have failed to start up because of this. The majority of the customers are the sports teachers or coaches and they would be purchasing these products for any event coming up. They will be wholly depending on the delivery time promise given by Mansion Athletes and are disappointed as they even have to cancel or postpone their matches. Now this is the delivery statement they have provided in their website: “Within 30 days of delivery of your order, you may return any merchandise purchased from Mansion Athletics in its original condition with your email order confirmation or packing slip for a full refund of purchase price. On items over $275 shipping within the US, we will even arrange free pick up or pay for returns shipping. Items shipped with promotional initial Free Shipping programs are not eligible for free return shipping or free return pickup offers.” You can see that these statements are totally contradictory to the complaints received. A company must always adhere to the morals they oblige too.
- Stock Out – It is the primary duty of any seller to mention “Stock out” or “Temporarily Unavailable” for those products which have actually run out of stock and unavailable at the moment. But Mansion Athletes in spite of a stock out situation do not mention this. Mansion Athletics will inform the customers only after they make the order. This thereby leads to a delay in the delivery period and the customers won’t get the product in the time they need it. The staff at Mansion Athletes should check all these before the customer even places the order. And if not in stock it should be mentioned beforehand in the site.
- Customer service – The customer service department of Mansion Athletics is complained to be one of the worst department of Mansion Athletics, many have complained. Once a complaint arises, there is no immediate redressal by the customer service team. Many customers have complained on writing millions of mails and making millions of phone calls to the service team of Mansion Athletics but with no avail. There are even cases where wrong and counterfeit models of the products are given. The customers do not even get the status of their order even when asked for it. Mansion Athletics should make it a point to mention the status under each customer order. A 100% satisfaction guarantee is boasted about in their website. An ethical company always make sure they do what they preach.
- Price – At Mansion Athletics you may find that the prices seems to be very reasonable while purchasing, but after that you are burdened with other hidden costs. Free shipping banner is advertised all over their website but once you purchase you realize there is nothing like providing free shipping. The shipping and handling charges are so high in actual apart from what they have mentioned.
- Presentation – The website of Mansion Athletics is not well organised. It is bulky and untidy and disorganised. The emails you get in response to your complaints are very long and include mostly irrelevant information.
- Pestering – Mansion Athletics will force you to sign in through your Facebook, Yahoo or Google account so that they can get hold of your contacts too. Before you realize yours as well as your friend’s emails will be flooded with their mails.
The usage of internet is trending up with online shopping becoming widely popular. This is mainly because of the various benefits offered to the customers while shopping online when compared to the conventional mode of shopping. Due to the convenience and time-saving factor many people are opting for the online shopping in this busy schedule of theirs.
The process is too is very simple in online shopping. In the conventional form you will have to drive down miles to the store, select your product from the huge racks and have to wait in queues to make the payment. Whereas when you are shopping online all you have to do is add products to the shopping cart, enter your payment information and check out. Your product will reach your doorstep in no time.
Staying focused, being creative, getting organised and providing great services are some of the tips to a successful business!
Important factors for success
An online seller should focus on these important factors to sustain their business for long term in the field:
Product range – It is very important that the online seller constantly keep on updating the product range. A wide range of products brings in more customers but new varieties and innovations should definitely be added on time and then. This will not only attract new customers but also retain the existing ones.
- Appearances – As it is said the First Impression is the Best Impression, an online seller must always make sure their website looks classic in presentation as well as style. He should update and keep-up the appearances of website to the standards. It must not be cluttered with lot of information and disorganised because this can be one factor that can pull the customers away and make them stop re-visiting.
- Competitors – Keep your friends close and your enemies closer. This is a statement you often hear and it applies here too. One must keep constant watch on the performance of the competitors to improve and sustain in the market. In this way you can keep track on those areas you have to improve and bring in more customers. The product, prices, marketing strategies, distribution and customer service are some factors which can be compared.
- Pricing – Pricing is an important factor in all cases. If the goods are highly priced people would not mind going that extra mile to a shop close by to get the product. So online sellers must make sure their products are reasonably priced and whenever the prices are listed out do mention the other hidden costs too. Hidden costs may include the taxes or shipping cost or delivery charges. If the price is mentioned including all these then the customers will know exactly how much to pay. If the additional prices are mentioned only after the purchase customers will feel cheated and there are risks of losing those customers.
- Service – Customer service 24*7 is now the motto of many companies and those who abide by this motto have also succeeded in the industry. Customer service is the most important ingredient that contributes to the overall marketing mix. A satisfied customer is the best advertiser you can ever get. Most of these online businesses develop through word of mouth. Customer is the King and whatever complaints or problems the customer faces on behalf of your company, you must make sure it is resolved as quickly as possible.
- Delivery – Once the order is placed customers do on have enough patience to wait for the delivery. Since the same varieties of products are available in a number of online stores, customers choose the one with the lowest delivery time. The time gap between a customer placing the order and the product getting delivered to them should be minimized.
- Shopping cart – Just like the shopping cart or trolley you find in an offline store, there is a virtual shopping cart in the online stores. You can add in your items to the shopping cart and the payment and handling process are made simpler and easier to do. You can also easily calculate what all you have purchased before proceeding to the check out.
- Security – It is the duty of the seller to provide the latest high security software and it is the duty of the buyer to see to it that the online store they are purchasing from is equipped with one before proceeding to check out. A number of the trusted payment security options are available and make you opt for only those sites which are highly protected in these terms.
In short, a quality product with reasonable price, timely delivery and excellent customer service is what a consumer always prefers.
If all these categories are catered too well enough then no problem will arise. The ease and convenience of online shopping makes it more and more attractive. But the problem is a number of fake and not-sticking-to-basic-business-values companies have started up to make little profit on their own. Do not fall for those sites. Make a well quick research before you online shop from any particular site. One such online store which has received a lot of negative reviews recently is the Mansion Athletics.